![]() The added advantage of using a Business Automation solution’s ticketing and time tracking features is that it is fully integrated in your day-to-day operations. ![]() In fact, we take ticket time tracking to a whole new level with our automated time registration feature. The second (and a much better option) for tracking the time spent on tickets is to use a Business Automation that comes with features for ticketing and time tracking.įor instance, with Computicate (our Business Automation solution), you can easily log your ticket time with time entries. Or each time, you add a new ticket or a new configuration task to an existing ticket, a new time entry is fired.Ģ) Using a Business Automation with an in-built ticketing system and time tracking For example, you can integrate your ticketing system with your time tracking app via Zapier so that every time you add a new account, a new time entry gets logged. You can, however, automate time-logging for some ticketing tasks via a service like Zapier. Obviously, to make this option work, your employees need to religiously make the time entries. These tools use these time entries to populate their timesheets, which are later used for billing/payroll purposes. Most of the popular MSP RMM, ticketing systems or help desk tools like SolarWinds N-central, Kaseya, Zendesk and others let technicians add start and stop time entries for the tickets they touch upon. Now, when it comes to tracking time spent on tickets, an MSP business has two options:ġ) Using an MSP ticketing system with an easy time entry feature Which means accuracy in tracking this “ticket time” is your first priority. The bulk of your employees’ billable labor time is spent on end user tickets and alert tickets from your RMM platform. ![]() Let’s now look at how you can automate time tracking for your MSP employees and capture every single billable minute. Well, because you don’t have an out-of-the-box time tracking solution that’s built exclusively around the needs of an MSP business.Īll you need to do is pick a bunch of time-tracking tools and then patch up all the time entries via a powerful Business Automation. And if your hourly rate is, say, $100, that’s a loss of a whopping $1,250 per week.īut tracking time - more so, tracking time accurately for MSP employees - is easier said than done. Which is perfectly understandable because if you have 5 employees working for you and if each misses tracking 30 minutes of their billable time every day, you’ll lose as many as 150 minutes of billable time each working day - that’s about 12,5 hours every week (if you’ve a 5-day work-week). As an MSP owner, you want to be able to track billable time to the minute. ![]()
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